Refund Policy

Refund Policy – International

At Woodpecker Watches, we aim for 100% customer satisfaction. Most of our products are eligible for return within 30 days of delivery, provided they are unworn, in original condition, and returned in their original packaging.

To make returns easy, we will provide you with a return label by email, allowing you to send the package back without hassle.

Personalized Products

Personalized items (such as engraved watches) cannot be returned, unless the product is defective or damaged upon arrival.

In such cases, please contact us at info@woodpeckerwatches.com with a clear description and photographic evidence of the issue.

Non-Returnable Items

Personalized products (unless defective or damaged)
Gift cards
Items returned more than 30 days after delivery

Return Conditions for Standard Products

To be eligible for a refund:

The item must be unworn and in original condition
The return request must be made within 30 days of delivery
A receipt or order number must be included

Once your return is approved, we will email you a prepaid return label. Upon receiving and inspecting the returned item, we will process your refund promptly to your original payment method.

Refunds

You will be notified once your return has been received and inspected. If approved, your refund will be issued automatically within a few business days.

Late or Missing Refunds

First, check your bank account again
Then contact your bank or credit card company (it may take some time before a refund is officially posted)
If you’ve done all of this and still haven’t received your refund, please contact us at info@woodpeckerwatches.com

Exchanges

We only replace items if they are defective or damaged upon arrival. Please email us with photos of the issue to initiate an exchange.

Watches That Give Back

Every Woodpecker Watch tells a story, and with every purchase, that story includes a positive step for the planet. We plant a tree for each watch sold as our way of giving back to nature and thanking you for being part of this meaningful mission. Together, we’re creating a future that’s a little greener and a lot brighter—one tree at a time.

Personalized gifts

A Woodpecker Watch makes the perfect gift for life’s most meaningful moments. Whether you’re celebrating an anniversary, or marking a special milestone, our wooden watches add a unique and unforgettable touch. With the option to include custom engraving, each watch becomes a personal keepsake, thoughtfully crafted to capture the memories that matter most.

Who we are

We’re more than just creators of stunning wooden timepieces - we’re proud to be one of the most sought-after wooden watch brands. Each watch we craft is designed to do more than tell time; it tells your story. With our custom engraving options, every piece becomes a personal expression of life’s most meaningful moments, making it as unique as you are.